Returns Policy
Please note that due to the custom-made nature of our products (cut from the roll), we are unable to accept returns based on personal preference or change of mind.
We strongly recommend that you request samples before placing an order to ensure that you are satisfied with the fabric. A fee of £3.00 applies for up to 3 samples. Orders placed without prior sampling are done at the customer’s own risk.
Regarding delivery, please ensure that someone is available to receive the goods at the specified address. If the fabric is returned to us due to failed delivery, a restocking fee will apply.
Disclaimer
Although every effort has been made to make sure that the fabrics on this site are as close to the original cloth as possible, shade variance in colour can occur from screen to screen.
Always request a sample
In accordance with distant selling regulation 17, customers can return certain items purchased from us at their own cost, providing they do so within 7 working days of receiving them.
Please contact us ASAP if you have any queries with the goods you’ve received. No returns can be accepted without prior arrangement with ourselves. Any goods returned without prior agreement are not subject to a refund or replacement.
Damaged Parcels must be signed for as Damaged. Whilst every effort is made to ensure your goods arrive in perfect condition, please check your goods immediately upon receipt.
If the event of you not receiving your ordered fabric, please notify us within 7 working days from notification that your order has been completed via email
In the unlikely event that you receive goods which are faulty, please contact us ASAP before cutting as no refund or replacement will be available once cut, fabric needs to be returned before a replacement is sent.
Please contact us ASAP if you have any queries with the goods you’ve received. No returns can be accepted without prior arrangement with us. Any goods returned without prior agreement are not subject to a refund or replacement.
We do advise that customers check through their fabric before its cut and used, even if the customer is not planning to use them for a while. Once the fabric is cut by the customer, we cannot offer an exchange or refund, even if the items are faulty. We also advise customers to check their goods as soon as possible, we cannot replace it if they waited too long. If the order was placed months before the customer contacts us about faulty fabric, we do not have to offer a refund.
Returned items must be in the original packaging, on the roll, unused & undamaged.
All items that are returned to us will be inspected to ensure they are unused and undamaged. Providing they are, we will arrange a refund for item(s) returned, less any delivery and transaction charges incurred. Restocking fee is up to 30%.
If you want to return an item back to us, we suggest you return the item either by courier or registered post to ensure item safety in transit, and proof of postage should an item get lost.
Contact us for Return Details
info@upholstery-fabrics.co.uk
We are not liable in any way for goods that are lost or damaged in transit to us, so please ensure you package items you want to return carefully. All items that are returned to us will be inspected to ensure they are unused and undamaged. Providing they are, we will arrange a refund for item(s) returned, less any delivery and transaction charges incurred. Restocking fee is up to 30%.